Refund & Return Policy
Last updated: August 27, 2026
Thank you for shopping with nomi. We want customers to be satisfied with their purchases while maintaining a fair and reasonable return process. This Refund & Return Policy explains when returns, replacements, cancellations, and refunds may be available.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Return Period
Unless otherwise stated on the product page, you may request a return within 30 days of delivery.
To be eligible for a voluntary return, the item must generally:
- Be in the same condition in which it was received;
- Be unused and unworn, except as reasonably necessary to inspect the product;
- Include its original packaging, accessories, manuals, and other components where applicable; and
- Be accompanied by proof of purchase or an order number.
To begin a return, contact us at getnomiproducts@gmail.com before sending any product back.
Do not return products to the address shown on the original shipping package unless nomi specifically instructs you to do so. Returns sent without authorization or to an incorrect address may not be accepted.
Return Authorization
All returns must be requested and approved before they are shipped.
After reviewing your request, nomi will provide return instructions if your return is eligible.
We reserve the right, to the extent permitted by applicable law, to decline voluntary returns that do not satisfy the requirements of this policy.
Change-of-Mind Returns
If you simply change your mind, order the wrong product, or no longer want an item, you may request a return within the applicable return period.
Unless otherwise required by law or stated by nomi, customers are responsible for reasonable return-shipping costs for change-of-mind returns.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Products
Please inspect your order after receiving it.
If your product arrives damaged, defective, materially different from what you ordered, or you receive the wrong item, contact getnomiproducts@gmail.com as soon as reasonably possible.
Please include your:
Order number, description of the issue, and clear photographs or other reasonable evidence of the problem where appropriate.
We may request additional information reasonably necessary to investigate the claim.
If we determine that the product qualifies for a remedy, we may provide an appropriate replacement, refund, repair, or other remedy, depending on the circumstances and applicable law.
Items That Cannot Be Returned
To the extent permitted by applicable law, certain products may be excluded from voluntary returns for health, hygiene, safety, or other legitimate reasons.
This may include:
- Personalized or custom-made products;
- Perishable products;
- Products that cannot reasonably be returned for hygiene or health reasons once opened or used;
- Gift cards or other non-returnable digital products; and
- Items specifically identified as final sale before purchase.
These exclusions do not remove any rights you may have regarding defective, damaged, misrepresented, or otherwise non-compliant products under applicable law.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to your original payment method.
Please allow time for your bank, credit-card company, payment processor, or other financial institution to process and post the refund after it has been issued.
nomi is not responsible for processing delays caused solely by your financial institution or payment provider.
Partial Refunds
Where permitted by applicable law, nomi may provide a partial rather than full voluntary refund if a returned product has been used, damaged, altered, or is missing components for reasons not attributable to nomi.
Any deduction will be reasonable and based on the circumstances of the return.
Return Shipping Costs
For approved change-of-mind returns, customers are generally responsible for return-shipping costs unless nomi states otherwise or applicable law requires otherwise.
If the return results from a verified error by nomi, or the product is defective, damaged, or incorrect, we will provide the remedy required under applicable law and will address reasonable return-shipping costs where required.
We recommend retaining proof of shipment for any authorized return.
Lost Return Packages
Customers should follow the return instructions provided by nomi and retain their shipping receipt and tracking information.
To the extent permitted by applicable law, nomi may not be responsible for a return package lost because the customer used a different return method or address from the instructions we provided.
Order Cancellations
We process orders as quickly as possible.
If you would like to cancel or modify an order, contact getnomiproducts@gmail.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If an order has already shipped, it may need to be handled through our normal return process.
Any cancellation rights provided by applicable law remain unaffected.
Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing an order.
If an order is returned because of an incorrect or incomplete address supplied by the customer, reasonable shipping or reshipping costs may be deducted or charged where permitted by applicable law.
Please contact getnomiproducts@gmail.com immediately if you notice an address error. We cannot guarantee that shipping information can be changed after fulfillment begins.
Refused or Unclaimed Deliveries
If a customer refuses a delivery or fails to claim a package and it is returned, any refund will be handled after the return is confirmed and in accordance with this policy.
Reasonable shipping, return, or handling costs attributable to the refusal or failure to claim the package may be deducted where permitted by applicable law.
Sale & Promotional Items
Unless clearly identified as final sale before purchase, sale and promotional items remain subject to this Refund & Return Policy.
Final-sale designations do not limit rights or remedies that cannot legally be excluded.
Chargebacks & Payment Disputes
If you believe there is a problem with an order, we encourage you to contact us first at getnomiproducts@gmail.com so we can investigate and attempt to resolve the issue.
Nothing in this policy prevents a customer from exercising any legitimate rights available through their payment provider or applicable law.
We reserve the right to provide relevant order, shipping, tracking, communication, and transaction records to payment processors, banks, or other appropriate parties when responding to a payment dispute.
Abuse & Fraud
nomi reserves the right, where permitted by law, to refuse voluntary returns or take appropriate action where we reasonably believe a request involves fraud, return abuse, falsified information, manipulation of the return process, or other unlawful activity.
This provision does not affect legitimate consumer claims or statutory rights.
Policy Changes
We may update this Refund & Return Policy from time to time to reflect changes to our operations, products, or legal requirements.
The policy applicable to a purchase will be determined in accordance with applicable law.
Contact Us
For questions, returns, or refund requests, contact:
nomi
Email: getnomiproducts@gmail.com